Return & Exchange Policy Policy
Items sold at the retail price are backed by a thirty (30) day money-back guarantee and a one (1) year repair or exchange guarantee except for software, media, printer ink, paper, and consumable items. Discounted items (price matched, clearance, and open box) items are backed by a fourteen (14) day refund or exchange. All items eligible for return or replacement must be returned unopened and in new condition. All open box items returned will be subject to a 15% restocking fee. Damaged items or items missing original packaging or contents will be refused. Consumable items including software, paper, ink, media are exchange only if defective.
Our Guarantee Does Not Protect Against
After Signature Esports repairs or replaces the device, the guarantee does not protect against:
-Subsequent mishandling or misuse that causes the frame to bend, twist, or crack, and drops
-Subsequent accidental or purposeful drops
-Tampering with internal hardware
-Damage resulting from attempted customer repairs
-Software issues unrelated to the repair
-New damages unrelated to the original repair
-Any loss of data occurring as a result of the repair – customers are advised to back up all data prior to repair attempt
-Damage caused by electric shortage or surge
Our guarantee also does not cover the outcome of a repair if certain pre-repair conditions exist, including:
-Existence of known manufacturing and/or performance issues related to the device separate from the repair, as noted prior to the repair
-Existence of damage to the frame of the device, as noted prior to the repair
-Tampering with internal hardware: under certain conditions, internal damage may make a repair impossible. Computers Plus or repair specialist will be able to explain in further detail upon diagnosing your specific device. If in doubt, we recommend that you do not attempt to repair on your own, as any damage may affect the repair-ability of your device.
-a NON-Working, damaged, or severed home button/Bio-Metric scanner
-Damage caused by electric shortage or surge
Repair Time and Delivery
Signature Esports will make reasonable efforts to deliver repaired equipment within the estimated time of delivery, but does not guarantee that a repair will be completed within a specific period of time. Signature Esports shall not be liable for any failures or delay in service due to any cause beyond its control. Signature Esports reserves the right to refrain from providing the repairs or services ordered and instead refund customer’s payment at its sole discretion.
You recognize that Signautre Esports is an independent, third party repair company not affiliated with any original manufacturer. Like any repair provider outside the original manufacturer, Signature Esports does not always have access to original equipment manufacturer (OEM) parts.
You recognize that after any service is performed, the damaged parts that are replaced during service become property of Signature Esports. Upon payment for any repair or service, you forfeit any claim on the damaged parts that were replaced during the repair or their value.
Accessing Data on Customer Devices
As part of our required diagnostic testing, certain applications containing customer data (such as a camera, a dial pad, and messaging applications), may need to be accessed to thoroughly test the device’s functionality. This process is essential to ensuring we have done our due diligence in repairing your device to the best of our ability. This information is never intentionally exposed in any way and will not be mishandled or sold to third party companies for any purpose. Signature Esports will never transfer or copy data on a customer’s device to any other equipment without customers’ express consent or unless the operation is required to complete the services requested by the customer.
Data Backup and Recovery Services
In the event of a repair, or any similar circumstances, that requires a device be restored to original settings Signature Esports will backup data to the best of our ability for a minimum fee of $69 per user account. If data becomes lost or corrupted during the repair process, though not responsible for the loss of data, Signature Esports employees will direct affected customers to a reputable data recovery company.
Customer agrees that prior to Signature Esports servicing of any customer equipment, it is the customer’s responsibility to (1) backup all data, software, information, or other files stored on customer’s computer disk drives, peripherals, MP3 player, DVD player, camcorder, digital camera or on any other electronic storage device; and (2) remove all videotapes, compact disks, floppy disks, laser disks, cassettes, DVDs, film, or other media from customer’s product, as applicable. Except as expressly provided for herein, Signature Esports shall not be liable under any circumstances for any loss, disclosure, alteration, or corruption of any data, software, information, files, videotapes, compact disks, floppy disks, laser disks, cassettes, DVDs, film, or other media.
Signature Esports Work Authorization and Service Waiver
All customers requesting repair services agree to the following conditions:
Authorization to Perform Service. You hereby authorize Signature Esports to perform diagnostic, repair, and installation services on your product (the “work”). You agree to pay for such work in accordance with the terms and conditions of this Agreement.
– Warranty Work. If the work is covered under an existing limited warranty you hereby authorize Signature Esports to perform the Work in accordance with the terms and conditions of such limited warranty and you hereby agree to pay any charges applicable to such Work pursuant to such limited warranty. Confirmation of the limited warranty prior to Signature Esports’ provision of warranty service. FOR WARRANTY SERVICE THE TERMS AND CONDITIONS OF THE APPLICABLE LIMITED WARRANTY SHALL APPLY AND THIS AGREEMENT DOES NOT MODIFY, INCREASE OR DECREASE THE RESPECTIVE RIGHTS AND OBLIGATIONS OF THE PARTIES UNDER SUCH LIMITED WARRANTY NOR DOES THIS AGREEMENT GRANT YOU NEW RIGHTS EXCEPT AS PROVIDED HEREIN. SIGNATURE ESPORTS DOES NOT PROVIDE WARRANTY SERVICE FOR ANY MOUSE, KEYBOARD, PRINTER, OR MONITOR ACQUIRED WITH YOUR PRODUCT. CONSULT THE WRITTEN LIMITED WARRANTY YOU RECEIVED WHEN YOU PURCHASED THE PRODUCT IF YOU HAVE ANY QUESTIONS ABOUT YOUR RIGHTS AND OBLIGATIONS WHERE THE TERMS OF THIS AGREEMENT AND THE LIMITED WARRANTY ARE INCONSISTENT. THE TERMS OF THE LIMITED WARRANTY WILL GOVERN.
– Out of Warranty Work. If the work is not covered under an existing limited, you hereby authorize Signature Esports to obtain parts and to perform the work, and you agree to pay all applicable fees, taxes, and other charges for such parts and services in accordance with Signature Esports’ current price list. PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE OR OBLIGATIONS PRIOR TO YOUR AUTHORIZATION TO PERFORM SERVICES. PRICES DO NOT INCLUDE APPLICABLE TAXES OR SHIPPING AND HANDLING, WHICH WILL BE ADDED TO THE PRICE YOU PAY. A MINIMUM DIAGNOSTIC CHARGE WILL BE CHARGED FOR THE INITIAL DIAGNOSIS OF ANY REPAIR NOT COVERED BY A LIMITED WARRANTY WHETHER OR NOT YOU SUBSEQUENTLY AUTHORIZE SUCH REPAIR. PLEASE CONSULT THE CURRENT COMPUTERS PLUS PRICE LIST FOR THE AMOUNT OF THIS CHARGE BEFORE YOU SIGN THIS AGREEMENT OR AUTHORIZE ANY WORK TO THE PRODUCT.
Lost or Altered Computer Files
You are responsible for backing up all proprietary and confidential information on the Product and for maintaining a procedure external to the hardware products for the reconstruction of lost or altered files, data, or programs. SIGNATURE ESPORTS SHALL NOT BE LIABLE FOR ALTERED OR LOST COMPUTER FILES, DATA OR PROGRAMS, EBEN IF CAUSED BY THE NEGLIGENCE OF COMPUTERS PLUS OR ITS AGENTS OR EMPLOYEES. DIAGNOSTIC AND REPAIR SERVICES ARE PROVIDED WITHOUT ANY OBLIGATION OF CONFIDENTIALITY OR NON-DISCLOSURE ON THE PART OF SIGNATURE ESPORTS, ITS EMPLOYEES OR AGENTS. DELETE FROM THE PRODUCT ANY FILE OR DATA YOU CONSIDER PRIVATE, CONFIDENTIAL, OR PROPRIETARY. IN-STORE PERSONNEL IS NOT AUTHORIZED TO CHANGE THE TERMS AND CONDITIONS OF THIS AGREEMENT.
Unclaimed or Abandoned Devices
Signature Esports, its agents, and employees will make every effort to contact you when your product service and/or repair is completed. After 30 days from initial contact, Signature Esports will charge a storage fee of $20.00 per month for products left. AFTER 60 DAYS FROM INITIAL DATE OF CONTACT, SIGNATURE ESPORTS WILL DECLARE THE PRODUCT ABANDONED, AND SELL THE PRODUCT TO RECOVER COSTS ASSOCIATED WITH DIAGNOSTICS, PARTS, AND LABOR FOR REPAIR.
Signature Esports, its agents, and employees are not responsible for your computer’s last data backup. Signature Esports will provide a secondary data backup to your primary data backup for you for $99 if the option is selected at the time of the service agreement is filed.
I authorize Signature Esports technician(s) to perform repair work on my electronic device. I understand that Signature Esports technicians have been trained to perform work on electronic devices but Signature Esports is not an authorized service dealer. Further, I agree to release, indemnify, and hold Signature Esports from liability for any claims or damages of any kind or description that may arise from any repair work performed on my electronic device, unless it is caused by severe negligence of Signature Esports or its agent. I understand that repairs or technical support performed by Signature Esports may void manufacturer warranties. Signature Esports and its affiliates do not assume any liability or warranty in the event that the manufacturer warranties are voided but may, at its sole discretion, offer its own warranty on the parts and/or services performed.
Types of personal information we collect – We collect and store personal information that you give us when you shop at one of our stores, register on our website, complete an application, request a catalog, place an order, enroll in a promotional or rewards program, submit for a rebate, call us, or send us a letter or email. This information may include your name, mailing address, email address, telephone number, fax number, credit card number and expiration date, and other optional demographic information.
How we use and share personal information – We use the personal information we collect to process your orders, identify you within our systems, contact you if we have questions about your order, notify you about new services or special promotional programs, and submit for rebates. Signature Esports and the sponsoring manufacturer will have access to any rebate information you provide.
We limit the scope of the information provided to third parties, and we allow its use only for the purposes for which it was disclosed. Personal information may be transferred in connection with a business transition, such as a merger, acquisition, insolvency, or asset sale involving any Computers Plus business or asset to which the information pertains.
Accessing and amending personal information – It is important that our databases are accurate and current. To review and make any appropriate changes or deletions to information about you, please contact us accordingly.
Security – We maintain reasonable physical, technical, and procedural measures to limit access to personal information to authorized individuals with appropriate purposes. Our web site is a “Secure Site” recognized by VeriSign, a leading computer network security company. If you believe that someone has improperly used personally identifiable information about you or has made purchases that you did not authorize, please contact us immediately.
Limitations of Warranties
Any description of the goods contained herein is for the sole purpose of identifying them and does not constitute a warranty. In the interest of product improvement, the right is reserved to change specifications and/or design without incurring obligations. OTHER THAN THE EXPRESS MANUFACTURER’S WARRANTY THAT APPLIES TO THE UNIT, THE UNIT IS SOLD “AS IS” AND THERE ARE NO OTHER WARRANTIES. SELLER HEREBY DISCLAIMS AND EXCLUDES ALL IMPLIED WARRANTIES OF ANY KIND WHATSOEVER, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, THAT THE UNIT IS FIT FOR A PARTICULAR USE OR PURPOSE, THAT THE UNIT IS FIT FOR A PARTICULAR APPLICATION OR ENVIRONMENT, AND ANY WARRANTIES THAT MIGHT OTHERWISE ARISE OUT OF A COURSE OF DEALING BETWEEN THE PARTIES OR USAGE OF TRADE. The unit will be supplied per Sellers’ certified prints. In addition, Seller is not responsible for any warranties provided by any component manufacturers. Seller shall not be responsible for any repairs made outside the factory, nor for defects resulting from improper installation, improper maintenance, care or operation, nor for defects in goods not paid for. The Buyer assumes responsibility for compliance with any regulations, codes, standards or ordinances applicable to the installation, location, operation or maintenance of the products. No person, agent, or dealer is authorized to enlarge upon the warranties set out herein or the obligations of Seller hereunder.
LIMITATION OF LIABILITY: THE SOLE REMEDY FOR BREACH OF THE APPLICABLE EXPRESS WARRANTIES SHALL BE REPAIR OR REPLACEMENT OF THE EQUIPMENT BY SELLER, OR REFUNDING THE PURCHASE PRICE SET FORTH ON THE FIRST PAGE OF THE AGREEMENT AND ORDER ACKNOWLEDGEMENT. IT SHALL BE IN SELLERS’ SOLE DISCRETION AS TO WHETHER REPAIR, REPLACEMENT OR REFUND IS THE APPROPRIATE REMEDY. IF SELLER DECIDES TO MAKE REPAIRS, SELLER HAS THE OPTION OF COMPLETING SUCH REPAIRS ITSELF OR AUTHORIZING A THIRD PARTY TO PERFORM SUCH REPAIRS AT SELLERS EXPENSE. SELLER IS NOT RESPONSIBLE FOR ANY REPAIR WORK PERFORMED BY A THIRD PARTY THAT SELLER DID NOT APPROVE IN WRITING PRIOR TO THE COMMENCEMENT OF SUCH REPAIRS. SELLERS’ LIABILITY OF ANY KIND WHATSOEVER (WHETHER IN WARRANTY, TORT, CONTRACTUAL OR OTHERWISE) SHALL NOT EXCEED THE BILLING PRICE SET FORTH ON THE FIRST PAGE OF THE AGREEMENT AND ORDER ACKNOWLEDGEMENT. UNDER NO CIRCUMSTANCES SHALL SELLER BE LIABLE FOR LOST PROFITS, LOST SAVINGS, PERSONAL INJURIES, INCIDENTAL DAMAGES, ECONOMIC LOSS, PROPERTY DAMAGE, OR ANY OTHER CONSEQUENTIAL, INDIRECT, INCIDENTAL, OR PUNITIVE DAMAGES, EVEN IF SELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.